Frequently Asked Questions
Welcome to Cybersadhu's FAQ page where we address common questions and concerns our customers may have. We'll regularly update and expand the information on this page based on customer interaction and feedback. If you don't find the answer you're looking for here, please don't hesitate to reach out to us.
Orders & Shipping
We offer a variety of payment options to make your shopping experience as smooth and convenient as possible. You can pay using any of the following methods:
- Credit/Debit Cards: We accept Visa, Mastercard, American Express, Discover, Diners Club, and Union Pay.
- Digital Wallets: You can also pay with Apple Pay, Google Pay, Maestro, and Shop Pay.
- PayPal: For those who prefer using PayPal, we’ve got you covered.
All transactions are securely processed to ensure your personal information is protected.
Once your order is shipped, you'll receive an email with a tracking number. You can use this number to track your package and see its progress. Simply click on the tracking link provided in the email, and it will take you to the carrier’s website, where you can follow your order's journey until it reaches your doorstep.
If you have any issues with tracking your order, drop us a line and we’ll be happy to assist you.
Once your order is placed, it moves quickly into production to ensure timely delivery. Because of this, changes or cancellations may be difficult and are only possible if the order hasn’t started production yet.
If you need to make a change or cancel your order, please contact us as soon as possible. We’ll do our best to assist you, but please understand that once production begins, we’re unable to make any changes or cancel the order.
If you realize there’s a mistake with your order, such as the wrong size, color, or quantity, please contact us immediately. We’ll do our best to correct the issue before your order goes into production.
If the mistake is related to your shipping address or name, please let us know as soon as possible. We can usually update this information before the order is shipped. However, once the order has been shipped, we’re unable to make any changes.
In any case, we’ll work with you to find a solution, whether it’s placing a new order or exploring other options.
The estimated delivery time (EDT) for your order is calculated based on the time needed for production plus the time needed for shipping.
On average, it takes 2–5 business days to fulfill your order, depending on the product and current order volume. After fulfillment, the shipping time varies based on your location and the shipping carrier. The EDT you see at checkout is an estimate based on our historical data for deliveries to your area.
Please note that the EDT is an estimate, not a guarantee. Delays can occur due to a number of factors related to production, or shipping disruptions that might be outside of our control. That said, late deliveries are rare and most likely your parcel will arrive to your door sooner than expected. If your order hasn’t arrived within 5 business days after the estimated delivery date, please get in touch with us, and we’ll investigate the issue.
You’ll receive a shipping confirmation email with tracking information once your order is on its way.
Not yet. Currently, we only ship within the United States. As a newly launched business, we're focusing our efforts on delivering the best possible service to our US-based customers, ensuring that every order is handled with the utmost care.
However, at Cybersadhu, we have great ambitions for the future. We’re excited about the prospect of expanding our operations to international locations as we grow.
Stay tuned for updates, and if you’d like to be notified when international shipping becomes available, feel free to subscribe to our newsletter or follow us on social media!
Returns & Exchanges
We want you to feel completely confident shopping with us and hope you'll love your items purchased in our store. However, if you are not entirely satisfied with your item, or encounter sizing issues, we are happy to offer an exchange. In the unlikely case your item arrives damaged, faulty or incorrect, we are ready to make things right by sending you a replacement or offering a full refund.
For more details, please refer to our Return Policy page.
No worries! If your item doesn’t fit, you can exchange it for a different size. Just return the item to the address we provide, and we’ll send the correct size once we receive it. Customers are responsible for return shipping costs, so we recommend checking our detailed size guide before placing your order.
Yes! If you’re not happy with your purchase, you can exchange it for another item from our store. Simply return the original item (shipping costs are on you), and let us know what you’d like as a replacement. If the new item costs more, we’ll send you a secure payment link to cover the difference. If it costs less, we’ll issue you store credit for the remaining balance.
We’re so sorry for the trouble! Please contact us with clear photos of the issue, and we’ll send you a replacement or issue a full refund—no need to return the defective item.
Because each item is custom-made just for you, we’re unable to cancel or modify orders once they’ve been placed. If you’re unhappy with your item once it arrives, you can always request an exchange.
We offer refunds only for damaged, defective, or incorrect items. For all other cases, we’re happy to process exchanges to ensure you’re satisfied with your purchase.
Products & Production
Our products are crafted from high-quality materials, carefully chosen to provide both comfort and durability. Many of our clothing items feature Airlume combed and ring-spun cotton, a premium cotton known for its smooth texture and superior printability. This cotton undergoes an intensive combing process to remove impurities, resulting in a cleaner and softer fabric. Some items also include additional materials like polyester or rayon to enhance fit, stretch, and longevity.
Each product page provides detailed information about the specific materials used in that item. We recommend checking the product description to find out more about the fabric composition and any special features of the garment you're interested in.
At Cybersadhu, each product is custom-made with care and precision using the Print-on-Demand (POD) model. Unlike traditional manufacturing, where items are mass-produced and stored in warehouses, our approach is more sustainable and tailored to your order.
Here’s how it works:
- Order Placement: Once you place an order, it immediately goes into production. This means that your item is created specifically for you, reducing waste and overproduction.
- Premium Printing: Our garments are brought to life using state-of-the-art printing techniques. Whether it’s Direct-to-Garment (DTG) for vibrant, detailed prints or embroidery for a classic, textured finish, every product is made with high-quality materials and attention to detail.
- Quality Assurance: Before any item is shipped, it goes through a rigorous quality check to ensure it meets our high standards. We make sure the colors are vivid, the prints are sharp, and the fabric feels just right.
- Eco-Friendly Approach: By producing items on demand, we not only offer unique, custom-made products but also minimize environmental impact. No excess inventory means less waste, and our printing process uses water-based inks that are both eco-friendly and long-lasting.
The result is a product that’s not only stylish and comfortable but also made with the planet in mind. Each piece you receive is a testament to our commitment to quality, sustainability, and customer satisfaction.
Our products are the result of a global effort, combining the best resources and craftsmanship from around the world.
Manufacturing: The garments in our current range are responsibly made in one of the following countries: Nicaragua, Honduras, Mexico, Pakistan, or the US. All the companies we partner with are known for their high-quality textile production and are committed to strict standards of ethical and sustainable practices.
Printing: Once these garments pass a rigorous quality check, they are sent to one of our trusted partner’s printing facilities in the United States. All our products are printed within the US, using environmentally friendly water-based inks, and state-of-the-art high precision printing technology.
Design: Our designs are created in London, UK, where Cybersadhu is currently based. The inspiration, however, comes from even farther afield—from the mystical and exotic lands of South and Southeast Asia. We draw on the rich spiritual traditions of the East, blending them with modern aesthetics to create unique, meaningful apparel.
By combining global sourcing with local production, we ensure that each product meets our high standards of quality while supporting a sustainable and efficient production process.
At Cybersadhu, we are committed to offering products that are made with the highest ethical standards in mind. We carefully select our manufacturing partners based on their commitment to fair labor practices, environmental responsibility, and overall ethical conduct.
- Fair Labor Practices: Our partners ensure that all workers involved in the production of our garments are treated with respect and dignity. They provide fair wages, safe working environments, and adhere to laws that prevent exploitation and discrimination.
- Health & Safety: We work with partners who prioritize the well-being of their employees, maintaining rigorous health and safety standards in their facilities.
- Sustainability & Environmental Responsibility: Our production partners are dedicated to reducing their environmental impact. They utilize environmentally friendly materials and practices, such as water-based inks and efficient printing technologies, to minimize waste and energy consumption.
- Transparency & Accountability: We choose to collaborate with companies that value transparency and are committed to upholding high ethical standards, verified through regular audits and assessments.
Cybersadhu strives to ensure that the products you purchase are not only beautiful and meaningful but also ethically produced in a way that respects people and the planet.
Absolutely! We are keenly aware of the massive burden the global fashion industry places on the environment, and minimizing the impact of our products is one of our top priorities. By embracing the Print-on-Demand business model, we significantly reduce the environmental footprint of our products and contribute to making our shared home a cleaner, more sustainable place.
- Environmentally Friendly Production: Our partners utilize advanced printing technologies that minimize waste and energy consumption. They use water-based inks which are non-hazardous, toxin-free, biodegradable, and contain no animal by-products. These sustainable printing methods ensure that no harmful chemicals are released into the environment.
- Sustainable Materials: We prioritize garments made from high-quality materials that are built to last, reducing the need for frequent replacements. Many of our products incorporate organic, recycled, or sustainable fabrics, further lowering our environmental impact.
- Energy Efficiency: Our manufacturing partners are committed to reducing their carbon footprint by incorporating renewable energy sources and implementing energy-efficient practices within their production facilities.
- Waste Reduction: We collaborate with companies that actively manage waste, ensuring that excess materials are recycled or repurposed whenever possible. This includes minimizing packaging waste and finding innovative ways to reduce overall resource consumption.
- Continuous Improvement: Sustainability is an ongoing journey, and we are dedicated to continuously improving our practices. As we grow, we plan to expand our eco-friendly product offerings and deepen our partnerships with companies at the forefront of environmental responsibility.
By choosing Cybersadhu, you’re not just supporting a brand that values spirituality and consciousness—you’re also making a more sustainable choice for the planet.
They definitely are! Our designs are printed using advanced Direct-to-Garment (DTG) printing technology, ensuring vibrant colors and sharp details that are built to last.
The DTG process begins with applying a pre-treatment solution to the garment, which helps the ink bond with the fabric. High-precision printers then spray water-based ink directly onto the garment, where strong chemical reactions attach the ink to the fabric fibers. Finally, the ink is cured to make the print more durable.
The water-based inks we use bond with the fabric at a molecular level, creating prints that are resistant to fading or peeling, even after multiple washes. To keep your prints crisp and vibrant, machine-wash garments on a gentle cycle, avoid bleach and fabric softeners, and don’t iron the prints.
Didn't find your answer?
Get in touch at info@cyber-sadhu.com, or send us a message through the contact form below